Clear use
The data is mainly used to respond to requests, manage contacts, process orders, bookings or quote requests.
DATA PROTECTION
Privacy Policy
This page explains how LYTE GROUPE SA collects, uses, protects and retains personal data submitted through its website, forms, contact links and digital services.
Limited access
The information is accessible only to the relevant LYTE GROUPE SA teams and the technical service providers required to operate the website.
User rights
Every user may request access, rectification, deletion or object to the processing of their personal data.
Data controller
The controller of the data collected through the website is:
CompanyLYTE GROUPE SA
Legal formJoint Stock Company (SA)
Websitewww.lytegroupe.com
Emailcontact@lytegroupe.com
Phone+229 0156353963
RCCMRB/COT/20 B 26242
IFU3 2020 1125 1423
Registered officeJéricho, Cotonou, Benin
HostingHostinger
For any question related to privacy or personal data, you can contact LYTE GROUPE SA by email at the address listed above.
Personal data collected
Depending on the actions carried out on the website, LYTE GROUPE SA may collect the following categories of data:
Identification data
Last name, first name, company, position or any other information voluntarily provided.
Contact data
Email address, phone number, WhatsApp account or chosen contact channel.
Request data
Message, requested service, brand preference, quote request, booking or order.
Technical data
IP address, browser, device used, pages viewed, technical logs and browsing data.
LYTE GROUPE SA does not intentionally request sensitive data through its website. Users are advised not to send sensitive information through forms or free-text messages.
Processing purposes
The data collected may be used to:
- respond to requests sent through the contact form;
- process requests related to LYTE FOOD, LYTE Packaging & Accessories, LYTE Appart’Hotels and LYTE Express;
- manage bookings, orders, quotes and information requests;
- handle customer follow-up and client relations;
- improve the website, user experience and service quality;
- secure the website and prevent abuse, fraud attempts or unauthorized use;
- produce audience statistics or marketing actions when the relevant tools are enabled.
Legal bases for processing
Depending on the case, processing may be based on:
Consent
When the user voluntarily provides information or accepts certain cookies.
Performance of a service
When the data is required to process an order, booking or request.
Legitimate interest
To ensure website security, improve the user experience and manage client relations.
Legal obligation
When retention or processing is required to comply with an administrative, accounting or regulatory obligation.
Retention period
Personal data is kept for a limited period, proportionate to the purposes for which it was collected.
| Type of data | Indicative retention period |
|---|---|
| Contact, information or quote requests | Up to 24 months after the last exchange |
| Data related to an order, booking or customer relationship | For the duration of the relationship, then according to applicable legal obligations |
| Newsletter data, if the module is enabled | Until unsubscribing or withdrawal of consent |
| Technical logs and security data | Only for as long as necessary for website security and proper operation |
Data recipients
The data collected is intended for the internal LYTE GROUPE SA teams authorized to handle requests. It may also be shared with technical service providers strictly required for the operation of the website or communication tools.
LYTE teams
Administration, customer service, booking, food service, packaging, delivery or management teams depending on the request.
Technical providers
Hosting provider, email tools, form tools, security, maintenance and statistics tools if configured.
Third-party services
WhatsApp, Google Maps, analytics tools or social networks when the user clicks the corresponding links.
LYTE GROUPE SA does not sell users’ personal data.
Cookies and analytics tools
The website may use cookies or similar technologies to ensure proper operation, measure audience, improve the user experience or support certain marketing actions.
- Necessary cookies: required for the technical operation of the website.
- Audience measurement cookies: used to understand browsing behavior and improve content.
- Marketing cookies: used only if advertising or tracking tools are installed.
- External services: Google Maps, WhatsApp, social networks or similar tools may place their own cookies.
The user can configure their browser to reject or delete cookies. Refusing certain cookies may limit some website features.
User rights
In accordance with personal data protection principles applicable in Benin, each user may request:
AccessKnow what data is held about them.
RectificationCorrect inaccurate or incomplete data.
DeletionRequest the deletion of certain data.
ObjectionObject to certain processing where applicable.
Withdrawal of consentWithdraw consent when processing is based on consent.
RestrictionRequest a temporary restriction of processing in certain cases.
To exercise these rights, the user can write to: contact@lytegroupe.com. Proof of identity may be requested when necessary to avoid unauthorized disclosure.
Data security
LYTE GROUPE SA implements reasonable measures to protect personal data against unauthorized access, loss, alteration or disclosure.
Technical measures
Use of HTTPS protocol, secure hosting, updates, protection tools and access restrictions.
Organizational measures
Access limited to people involved in the processing, internal awareness and careful management of received information.
External links and third-party services
The website may contain links to external platforms: WhatsApp, Google Maps, social networks, catalogs or partner websites. When the user leaves the LYTE GROUPE SA website, the privacy policy of the relevant external platform applies.
Privacy contact
For any request related to personal data, privacy or the exercise of your rights, you can contact LYTE GROUPE SA:
LYTE GROUPE SA
Contact us →A clear, reliable and responsible digital experience.
For any additional information, our team remains available to assist you.